Updated Articles

  1. ePS Reconnection Payer List (A-F) as of 4.05.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF31147 31147 1-888-OHIOCOMP (Ohio BWC) P No NO ...
  2. How do I change the pronunciation of my name in appointment reminders?

    We always suggest when you're setting up your practice, that you have a test reminder sent to your phone number so you can see the SMS text that gets sent and hear the reminder message that will be left for your patients. You may discover that...
  3. DrChrono Payments: Purchasing hardware

    Purchasing readers to process payments through DrChrono Payments is easy. The hardware store will show you the options so you can make a selection that works best for your practice. Orders typically ship within 3-5 business days, ...
  4. UB04 Box 80 - Can I add free-text remarks on an institutional claim?

    Yes! You can add any information that the payer may need when adjudicating the claim can be added to appear in box 80 on the UB04 form. Navigate to Billing > Live Claims Feed > Inside patient's appointment > Info tab If you need add...
  5. ePS Reconnection Payer List (F-M) as of 4.16.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF95432 95432 Facey Medical Foundation P No...
  6. How do I use availability search?

    Availability Search is a tool that helps you find free time to schedule appointments and can be found by going to Schedule and selecting Availability Search . On the Availability Search page, you can look for appointments...
  7. What do the CO, OA, PI & PR Mean on the Payment Posting?

    When health insurers process medical claims, they will use what is called ANSI (American National Standards Institute) group codes, along with a reason code, to help explain how they adjudicated/processed the claim. The four group codes...
  8. How do I update my specialty?

    In DrChrono you are able to customize your profile whenever changes are necessary. Please follow the steps below to change your specialty. 1. Hover your cursor over the Account tab in your menu bar, and select Settings from the drop-down...
  9. My patient's appointment moved! How did this happen?

    DrChrono does not automatically move appointments. Sometimes a staff member may accidentally move an appointment from the website or the iPad. Here's how you can check if someone within your practice moved an appointment. 1. Go to Clinical >...
  10. How can I change the default appointment color?

    1. To change the default appointment color, first go to Account > Provider Settings and select the General tab. 2. From this page, under Calendar Settings you can select an Appointment Default Color for appointments th...