Updated Articles

  1. ePS Reconnection Payer List (A-F) as of 4.05.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF31147 31147 1-888-OHIOCOMP (Ohio BWC) P No NO ...
  2. Reminders Are Getting Sent Out Too Early or Too Late (wrong timezone setting)

    You can adjust your timezone setting to ensure that reminders go out to your patients in the correct time zone. Setting the Timezone 1. Go to Account > Provider Settings and select the Profile tab. 2. Selec...
  3. How do I change the pronunciation of my name in appointment reminders?

    We always suggest when you're setting up your practice, that you have a test reminder sent to your phone number so you can see the SMS text that gets sent and hear the reminder message that will be left for your patients. You may discover that...
  4. ePS Reconnection Payer List (N-Z) as of 4.16.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF36398 36398 NAMM OF ILLINOIS P No NO ...
  5. UB04 Boxes 76 - 79 - Where do I add attending, operating, and consulting provider information on an institutional claim?

    Providers involved in a patient's institutional care can quickly, and easily be added to the claim. Adding these providers to your contacts will make the process of adding them to any claim that much faster. Navigate to Billing > Live Cla...
  6. How do I update my specialty?

    In DrChrono you are able to customize your profile whenever changes are necessary. Please follow the steps below to change your specialty. 1. Hover your cursor over the Account tab in your menu bar, and select Settings from the drop-down...
  7. My patient's appointment moved! How did this happen?

    DrChrono does not automatically move appointments. Sometimes a staff member may accidentally move an appointment from the website or the iPad. Here's how you can check if someone within your practice moved an appointment. 1. Go to Clinical >...
  8. UB04 Box 80 - Can I add free-text remarks on an institutional claim?

    Yes! You can add any information that the payer may need when adjudicating the claim can be added to appear in box 80 on the UB04 form. Navigate to Billing > Live Claims Feed > Inside patient's appointment > Info tab If you need add...
  9. How can I change the default appointment color?

    1. To change the default appointment color, first go to Account > Provider Settings and select the General tab. 2. From this page, under Calendar Settings you can select an Appointment Default Color for appointments th...
  10. How to Have a Specific Number of Patients Book Appointments for the Same Time Slot

    If you would like a specific number of patients to be able to book appointments for the same timeslot, here is how you can make it work through online scheduling. For example: If you only want 3 patients to book appointments for a specific tim...