We have made contacting our support team easier than ever!
There are multiple ways to get in touch with us. You can also search our help center for an article/video to answer your questions. This article will cover where you can submit tickets and view and track the tickets you have submitted.
Here are all of the places you can submit a support ticket:
Contacting Support through the Support Webpage
1. Please visit: drchrono.com/help and fill out the pertinent information.
2. As you begin typing into the Subject field, our smart search will appear and suggest articles that match what you are searching for as seen here.
3. You can either access an article to answer your question or if no articles match what you're looking for click Submit. If need be, you also have the option to attach a file to provide a visual of what is going on.
Contacting Support inside of DrChrono (Web)
There are a couple of ways to submit a ticket on the web.
1. Go to Help > Support Center.
2. Now you'll be redirected to our Support Page. Click Submit a request and follow the steps above.
--OR--
1. Click on the Support button in the lower right. From here, you can search for a topic or start a Live Chat session.
Contacting Support via the iPad EHR app
1. Tap on Account in the bottom right corner of the screen.
2. Once there, tap on Help on the left side.
3. You can search our Help Center or tap the (
4. Press Start a Conversation.
5. Enter your information and press Send. A support agent will review your request and will reach out to assist.
