In early 2022, the Centers for Medicare & Medicaid Services (CMS) introduced a new place of service (POS) code for telehealth services to help clarify specifically where services were rendered.
https://www.cms.gov/Medicare/Coding/place-of-service-codes/Place_of_Service_Code_Set
POS code 02 is now for telehealth services provided when the patient is not physically at home.
POS code 10 is now for telehealth services provided when the patient is at home.
DrChrono has made it easy to flip between the 2 POS codes, as the situation warrants, to help you bill compliantly.
First, you will need to set up a new facility by navigating to Account > Facilities. Select the green "Add New Facility" button. This is just an example of how it can be labeled - you can choose whatever will make the most sense to your billers.
Once that is done, the POS code can easily be changed, if necessary, before billing right in the Live Claims Feed.
Navigate to the Live Claims Feed and pull up the patient's appointment.
In the billing facility section, type the first couple of letters of the name you used when adding the new facility. Both POS 02 and 10 appear under a search of "te" because that's how we named them in our example above.
From here, you can update the POS code so it will correctly reflect where the telehealth services were provided.
