Accessing Support on the iPad App

Similar to the Support option at the bottom of the web version of DrChrono, you can access our Support Center on the EHR application.

1. Tap More option in the bottom toolbar and select Account Settings.

Account_Settings_Menu_from_Main_Page.png

2. Tap Help in the menu on the left.

Account_Help_Button_.PNG

3. You can search for an article, or submit a ticket to our team by selecting the compose (iPad_Help_center_Compose_Icon.png) icon in the top right.

Help_Center.PNG

4. Tap Start a New Conversation.

iPad_Help_Center_Start_a_Conversation.PNG



5. Fill out the message including any relevant information and description of the issue. You can also attach relevant files and screenshots using the paper clip icon on the left side. Tap Send when finished. Replies will be sent to the email on file for your account.


iPad_Support_Contact_Form_.PNG