Contacting Support

Users have the ability to view and select inactive providers when recording a vaccine record for a patient via request.. Upon receipt of the request, DrChrono will enable the feature internally and notify the user. Steps to enable inactive u...

Please see the PDF attachment that explains the support pin process flow. If you have any questions about this workflow please reach out to Brooke Barnes ( brookebarnes@isalushealthcare.com ) or David Vanlandingham ( dvanlandingham@updox.com ). ...

Now Available! We're thrilled to announce a more secure identity-proofing process and a smoother and more efficient support experience! Beginning on May 23, 2024 , we'll introduce Support PINs for contacting our support team. When you rea...

Accessing Live Chat The chat widget currently lives on every web page in the DrChrono platform. Chat is now available Monday - Friday from 8 am - 6 pm EST/ 5 am - 3 pm PST. On the bottom right corner of either the dashboard or calend...

With Chat, will DrChrono agents be able to solve my issues more quickly? With Chat, agents will be able to respond to your inquiry much quicker and either work to resolve the issue with you via Chat or escalate as needed. Our goal is to improve...

Contact Info For DrChrono phone support, you can reach us at 650-988-5379. Hours Monday - Friday, 8 am - 5 pm EST Outside of these hours, you can leave a voicemail and the support team will return your call. ...

We have made contacting our support team easier than ever! There are multiple ways to get in touch with us. You can also search our help center for an article/video to answer your questions. This article will cover where you can submit tic...

After you have submitted a support ticket, you can view your tickets on the Help Center. 1. Click Sign In to log in to the help center. 2. Click on your name, and select My Activities . 3. Here you will be able to see a list of yo...

Account Changes For any account-related changes, our Account Management team is here to help. After you have completed your implementation & training, you should have an assigned account manager. You may contact your account manager for account ...

Over time we've built out a great library of articles and videos to help guide our DrChrono customers. The problem is, that you used to have to go to the help center directly and find these resources. Well, not any longer! We've connecte...