My DrChrono Account

If you've sold your account and would like your DrChrono account and all of your patient information to transfer to another provider, please contact your account manager for assistance. As the owner of the practice, you are responsibl...

If you have a provider who leaves in the middle of the contract term, there are steps you will need to take to limit the access of the provider who left. Charges The charges for the provider license will remain on your account unt...

Previously, our sign-up system allowed clients to sign up without verifying an email address or going through a captcha check, which could allow malicious agents to create limitless free accounts that end up draining resources on the platform. W...

There can be several reasons why a patient discontinues their medication(s). Some examples may include, the patient notifying the provider that they have stopped or the provider may determination. In any case, discontinuation of medication should ...

Adding a provider to your account is easy to do, but the process can only be done through your account manager. If you do not remember your account manager's contact information you can email accountmanager@drchrono.com or you can su...

If you are locked out of your account, you may reset your DrChrono password at the login screen. For logged-in users, the login screen will redirect you to either your dashboard or calendar, based on your account settings. To change your password ...

Are you or someone you know interested in DrChrono’s educational offerings? We believe that the future of healthcare lies in the hands of today's students. DrChrono provides free access with ease to students anytime, anywhere. Question : Where do...

DrChrono's billing will give you remarkable savings on your employee cost and provide worry-free billing services you can rely on. When on DrChrono's Apollo Plus plan you have the added bonus of working with our expert team of nationally certif...

In the event you need to change/swap one provider for another or remove a provider, you will need to work with your account manager to complete the change. You can set this up several weeks in advance, but please allow a minimum of th...

In order to remove a provider from your account, you will need to work with your account manager to complete this process. Please reach out to your account manager or submit a support ticket to remove the provider. If you do not rememb...

My account is on a Read-Only plan. What information do I have access to? Please contact your account manager about pricing for the Read-Only plan. 24/7 DrChrono login access with full account access to view all patient records, medical dat...