Resources related to the February 21, 2024 cyber attack on Change Healthcare
From this site (https://www.eprovidersolutions.com/payer-list/), you can download the most recent payer list for ePS.
Please note that some payers have a direct connection with Change Healthcare so no transactions will be processed to those payers at this time. A list of those payers can be found here:
Articles
Patient Statements through Optum
As part of the response to the cyberattack on Change Healthcare, DrChrono has worked with Optum to send out patient statements. A sample copy of the statement is below. The new statement will populate the fields with your practice informat...
HHS letter regarding the Change Healthcare cyber attack
Attached please find a link to a letter dated March 25, 2024.
https://healthsectorcouncil.org/wp-content/uploads/2024/03/HHS-Letter-and-Appendix-to-HC-Providers-1.pdf
...
Upcoming Availity Rejections
Our EverHealth clearinghouse, eProvider Solutions (ePS) has received an important communication from Availity regarding updates to their claim processing procedures. Beginning Saturday, March 16, 2024, Availity will be returning previou...
Updates from Change Healthcare
For updates from Change Healthcare, you can view them here:
https://www.unitedhealthgroup.com/ns/changehealthcare.html
Please Note:
It's important to understand that when Change Healthcare (CHC) announces they are "beginn...
AMA Response to Change Healthcare cyber attack
Updates from AMA regarding the February 21, 2024 cyber attack on Change Healthcare.
https://www.ama-assn.org/practice-management/physician-health/change-healthcare-breach-financial-relief-resources-and-next
...
Bulk Editing Payer IDs
If you need to update the payer IDs on your patient charts, you can do so for all patients with a particular insurance at once. You don't have to update them one by one. The Bulk Edit Payer ID feature within DrChrono will make this task quicke...
How to bulk submit claims
If you have multiple claims needing to be sent to the same payer, you can save yourself some time and keystrokes by submitting them altogether.
Note: Bulk submitting claims is for the initial submission of claims. It c...
Payers who need enrollment to obtain eligibility information
The following payers require enrollment to obtain eligibility information as of 3.08.2024.
Payer Name
Payer Id
Blue Cross Blue Shield Of Michigan (Institutional)
100939
Blue Cross Blue Shield Of Pennsylvania (High...
eProvider Solutions FAQs
What is eProvider Solutions (ePS) clearinghouse?
eProvider Solutions is a partner clearinghouse that we are utilizing to aid with claims submission for commercial payers while Change Healthcare is encountering service interruptions due to ...
What does rejection EPSOUT mean?
In response to the recent cyber issue at Change Healthcare, ePS (eProvider Solutions) has implemented a proactive measure by rejecting all claims submitted to Change Healthcare dating back to February 21, 2024. These rejections will feature a cl...