Updated Articles

  1. Sending a Favorite Prescription on the iPhone EHR App

    You can easily access your favorite medications on the iPhone EHR App when sending a prescription from the Send eRx option in the menu. 1. Select the patient you need to send the prescription for and tap the menu ( ) icon. ...
  2. OnPatient FAQ: How do I remove a representative?

    A representative on OnPatient is an individual who may access the patient portal of another patient. This is used for patients who may have difficulty accessing or managing their patient portal. You may not want or need a representative permanent...
  3. How do I cancel my OnPatient account?

    If you would like to cancel the use of your OnPatient account, please contact your provider to revoke your account invitation. ...
  4. How is my information kept secure?

    We at DrChrono (the developers of OnPatient) understand the importance of protecting your information. DrChrono uses only the most secure servers to ensure your information is stored and protected to the highest standards. We store all of your infor...
  5. How do I complete the Onboarding Forms prior to an appointment?

    When you schedule an appointment with your healthcare provider, either online or with the office, you may be asked to fill out onboarding forms through OnPatient to get your health records set up with your provider. Navigate to the Appointme...
  6. INTERNAL - Exclusion Editor for RCM clients

    Under Swords > Apollo Plus Dashboard, there are many options for you to exclude specific payment profiles and offices from inclusion with monthly charges and show on the RCM Export to the vendors. This would be used when w...
  7. Restrictions for Trial Accounts

    Restrictions for Trial Accounts With a DrChrono Trial Account, you will not have access to the following: Rx Labs Reminder Medical Speech-to-text Claims Management Third Party Integrations Security Restrictions for Trial Accoun...
  8. Managing Your Support Tickets

    After you have submitted a support ticket, you can view your tickets on the Help Center. 1. Click Sign In to log in to the help center. 2. Click on your name, and select My Activities . 3. Here you will be able to see a list of yo...
  9. How do I contact the support team?

    DrChrono's support team is extremely accessible and always eager to help. Whether you're on your chat support feature. You can also call our support line at 650-988-5379. Our regular support business hours are Monday- Friday 8 am - 8 pm EST/ 5 ...
  10. How do I setup printing from my iPad?

    In DrChrono you have the option to print from anywhere you see the menu icon ( ) in the top right of your iPad. To do this you will need to use an Airprint-compatible printer. You will need to set this up outside of your DrChrono app. To do th...