General

CMS Compatability First, ensure that you are using a Content Management System (CMS) that supports Google Analytics 4. Below is a chart of acceptable CMS vendors and if you'd like further info, feel free to navigate to the following link from Go...

If a provider has attempted too many times to log in to their account, they will be locked out. In the event you need to unlock the account for them: Navigate to the CRM page for the provider Check the Unlock without resetting pas...

To use DrChrono's telehealth feature, you must enable your camera so that you can join video visits. First Video Visit Launch When you start your first video visit, you will be asked to allow access to your browser and microphone....

In order to use DrChrono's telehealth feature, you must enable your camera so that you can join video visits. First Video Visit Launch When you start your first video visit, you will be asked to allow access to your browser and microphone. Cl...

To use DrChrono's telehealth feature, you must enable your camera so that you can join video visits. First Video Visit Launch When you start your first video visit, you will be asked to allow access to your browser and microphone. Cli...

To use DrChrono's telehealth feature, you must enable your camera so that you can join video visits. First Video Visit Launch When you start your first video visit, you will be asked to allow access to your browser and microphone. Cli...

Site Slowness Checklist Please gather the below information to submit to the DrChrono Support team in your open support ticket. Please note: These items must be gathered using the web version of DrChrono. Is the custom...

DrChrono wants to help make sure your emails are getting delivered to you! In order to help ensure the proper delivery of emails to your inbox, you can add senders of legitimate emails to your Whitelist , also called the Approved or Safe Sender li...

No, you can't directly delete or archive a clinical note. If you delete an appointment, however; the clinical note attached to that appointment will be removed. If this was not intentional please read this article to recover the clinical...

If you're having trouble with your DrChrono fax, you will need to contact our customer success team by submitting a ticket . When sending your email, submitting the answers to the following questions will speed up the troubleshooting process....

DrChrono supports different file types across the platform. Below are examples of where different file types can be utilized in the software. Outgoing Faxes: .jpg, .png, .pdf documents Freedraw: pdf, jpg, jpeg, png, tiff, bmp, tif OnPa...

Using the most updated browser version when logging into your DrChrono account is important. DrChrono supports browser versions released within the past 2 years. Note: Logging into DrChrono with an outdated browser runs the risk of the ...

DrChrono's support team is extremely accessible and always eager to help. Whether you're on your chat support feature. You can also call our support line at 650-988-5379. Our regular support business hours are Monday- Friday 8 am - 8 pm EST/ 5 ...

DrChrono EHR works on any Windows or Mac computer with internet access and most iOS devices. However, a few minimum requirements must be met in order to use the DrChrono EHR. Please check the list of supported software and hardware requirements belo...

At this time, you are not able to change the email address associated with your DrChrono account on your own. Please contact your account manager, use our chat support, or submit a support ticket here. For security pu...