Account Security

Now Available! We encourage all users to enable two-factor authentication (2FA) to protect your account further. Setting up 2FA is entirely your choice, but we highly recommend it for its added security. Enabling 2FA for Your Acc...

This feature will be available on April 25, 2024. We have advised our customers that if they require all users in a practice group to have a 15-minute session timeout, they should log a support ticket to request the update. We have asked that e...

Now Available! Beginning April 25, 2024, we are introducing a new optional feature designed to bolster PCI compliance and enhance security: customizable session timeouts. In line with industry standards and best practices, we're introducing th...

Upon activating your DrChrono account for the first time, you will be prompted to verify the email address you used to sign up before you can access your account. The screen will appear as follows: Open your email client and there wil...

Restrictions for Trial Accounts With a DrChrono Trial Account, you will not have access to the following: Rx Labs Reminder Medical Speech-to-text Claims Management Third Party Integrations Security Restrictions for Trial Accoun...

DrChrono's strategy for data resiliency is to maintain a number of independent live copies and backup copies. Live copy refers to the data that is regularly accessed as part of normal software operations. Maintain multiple live copies of th...

DrChrono adheres strictly to password standards published by NIST ( Digital Identity Guidelines ). The following requirements are used for DrChrono passwords: A 16-character minimum and 64-character maximum length The ability to use all spe...

What database does DrChrono use? DrChrono uses MariaDB and Redshift databases. ...

Setting up Emergency Access Emergency Access grants the user permissions to access patient charts, access schedules and access clinical notes when logging in with the Emergency Access login. A user can grant this permissi...

DrChrono Security Measures DrChrono understands the importance of the security of your information. DrChrono uses nothing but the most secure servers to ensure your information is stored, and protected to the highest of standards. We store all of...

DrChrono offers two ways to change your login password. Logged Out/Locked Out Users : If you are locked out of your account and need to reset your password, please see our guide here: Forgotten Password: How do I reset my passwor...

DrChrono offers a number of ways to secure your account information, one of which is allowing you to set a 4-digit PIN for your iPad. This allows you to step away from your iPad and know that your data and patient data are secure. To set up y...

Yes, we do! Rest assured, your data is safe and we have sophisticated infrastructure and procedures in place for redundancy and security. Read more about DrChrono's security infrastructure here . Should you face a disaster yourself (and we ho...

DrChrono has an auto-logout feature built into the system that will automatically log you out of your account when it is idle for 25 minutes , t hen prompt the user to stay logged in with a pop-up, which will give the user an additional 5 minute...

Two-factor authentication (2FA) helps secure your account by linking a mobile device to your login credentials. Your mobile device is then used to generate an authentication token that a user must enter while logging in. This adds an extra layer of ...

What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is a security measure that safeguards your account in the event your login credentials become compromised. With 2FA, your mobile device becomes linked to your login credent...

You can set up a Two-Factor Authentication (2FA) requirement for staff on your account. As prerequisites to enable 2FA for a staff member, you must have the Manage Accounts permission enabled with your permission set, and the staff member f...

In DrChrono, you have the option of customizing your outgoing emails and faxes by adding a confidentiality notice specific to your practice by following these steps. 1. Hover over the Account tab in your menu bar and select Settings from the ...