Updated Articles

  1. Editing Reminder Profiles and Appointment Reminders

    DrChrono allows you to send reminders to patients for their upcoming appointments automatically. If you want to customize the timing and the type of correspondence and/or attach a custom message it is easily done. You can edit reminders at the appoi...
  2. Are my patients getting their reminders?

    DrChrono enables you to send reminders to your patients in the form of an email, SMS text message, and/or a phone call. You can see the status of reminders in the appointment window and in the reminder report . DrChrono also gives you the abi...
  3. How to upload a Profile Image and Business Logo

    DrChrono makes it easy to add branding to your emails and official forms. There are two pictures you can change to customize your business's profile. The first is your practice's Profile Picture which will be attached to patient emails. The...
  4. How do I add a suffix, credentials or salutation to my name?

    1. To add a suffix, credentials, or salutation to your name, first go to Account > Provider Settings . You will land on the Profile tab by default. 2. On this page, you can select your salutation from the dropdown list an...
  5. How can I enter in an official practice name and have that reflected in my clinical notes, superbills, and patient statements?

    1. To enter your official practice name, navigate to Account > Provider Settings . 2. Select the Medical Billing tab. In the third field, titled Practice Official Name , enter in your desired name. 3. Whil...
  6. ePS Reconnection Payer List (G-M) as of 4.05.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMFTP057 WX917 Gallagher Bassett Work Comp P No NO...
  7. ePS Reconnection Payer List (N-Z) as of 4.05.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF36398 36398 NAMM OF ILLINOIS P No NO Acti...
  8. What does the Insurance set up screen do?

    The Insurance Setup screen has multiple functionalities. Depending on how the provider/organization is credentialed, some claims may need to be billed with an individual NPI or SSN while another is billed with the group NPI and TIN. This scr...
  9. Entering a Pending Pre-Authorization Number

    If you have been issued a preliminary pre-authorization number from a patient's insurance payer and it has not yet been officially approved, you can still enter the information you have into the patient's chart. While in the ...
  10. DrChrono Payments: Processing a patient payment on the web

    DrChrono is happy to offer your practice a simple, efficient, and convenient way to collect patient payments. After you set up your account with DrChrono Payments, you are ready to process a payment. Navigate to Billing > Patient...