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Assessment Fee - Charged by the card networks (e.g., Visa, Mastercard) to payment processors or acquiring banks. These fees are typically a small percentage (0.14% for DRC) of the transaction volume and are used to support th...
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To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate.
Here are the steps to take these actions u...
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If you need to activate a supervising physician for your office, please reach out to your Account Manager or support . Once activated, you can print those details on your HCFA-1500 form by following the directions below.
1. From the ...
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When you are using DrChrono billing software, you will receive daily emails letting you know if there is an issue with a submitted claim or have claims that have not been submitted to insurance.
These emails are sent daily by default,...
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Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of the device whe...
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The back-end processor could be World Pay or Stripe for clients utilizing DrChrono Payments (DrCP/Paysimple). Here is how you can tell which one the client is using.
On the front CRM screen, in the bottom right corner, you can see if DrChr...
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We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card bra...
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In DrChrono, you are given the option to add a payer if needed.
What is a payer? A payer is an insurance company, auto accident insurance, worker compensation plan, or durable medical equipment carrier that pays patient claims.
There i...
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DrChrono makes it easy to add branding to your emails and official forms. There are two pictures you can change to customize your business's profile.
The first is your practice's Profile Picture which will be attached to patient emails. The...
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1. To add a suffix, credentials, or salutation to your name, first go to Account > Provider Settings . You will land on the Profile tab by default.
2. On this page, you can select your salutation from the dropdown list an...