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Sometimes a particular payer will request a certain code, provider number, or taxonomy code to appear on all claims for processing. DrChrono makes this easy to do and allows you the ability to add it for the payer who is requesting it, but not any o...
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Historical insurance information may be needed to bill correctly for previous appointments. Appointments are automatically associated with the active insurance on the date of service.
*** NOTE : When you edit a patient's current insur...
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If you receive a paper explanation of benefits (EOB) from an insurance payer, the best practice is to scan the document, add it to your DrChrono account, and attach it to the patient's appointment(s) that are included on the EOB. The image will...
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When you are using DrChrono billing software, you will receive daily emails letting you know if there is an issue with a submitted claim or have claims that have not been submitted to insurance.
These emails are sent daily by default,...
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To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate.
Here are the steps to take these actions u...
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If you need to activate a supervising physician for your office, please reach out to your Account Manager or support . Once activated, you can print those details on your HCFA-1500 form by following the directions below.
1. From the ...
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Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of the device whe...
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We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card bra...
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When enrolling a client for DrChrono payments (aka PaySimple) - you will first need to add the option under the feature rollout tool (FRT).
Once it is turned on, you/they will see this error message until the client completes the enrollme...
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Assessment Fee - Charged by the card networks (e.g., Visa, Mastercard) to payment processors or acquiring banks. These fees are typically a small percentage (0.14% for DRC) of the transaction volume and are used to support th...