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To set a modifier for a billing code, you can create Billing Profiles to associate the modifier with the code. Then, whenever you use the billing profile, both the code and modifier will populate.
Here are the steps to take these actions u...
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If you need to activate a supervising physician for your office, please reach out to your Account Manager or support . Once activated, you can print those details on your HCFA-1500 form by following the directions below.
1. From the ...
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Here are some things to try when your device is not recognized:
Ensure the device is sufficiently charged before use. The card reader must be at least 50% charged for first-time usage.
Check the serial number of the device whe...
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We take securing patient information, including credit card numbers very seriously. As such, we secure patient financial information according to PCI DSS, or the Payment Card Industry Data Security Standard. The standards are mandated by card bra...
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When enrolling a client for DrChrono payments (aka PaySimple) - you will first need to add the option under the feature rollout tool (FRT).
Once it is turned on, you/they will see this error message until the client completes the enrollme...
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Assessment Fee - Charged by the card networks (e.g., Visa, Mastercard) to payment processors or acquiring banks. These fees are typically a small percentage (0.14% for DRC) of the transaction volume and are used to support th...
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If you are helping a client with a DrChrono Payments/Stripe issue and it needs to be escalated, here is the path you should follow:
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Portal IQ demo where clients can see payments processed through DrChrono (DrC) payments.
This demo was recorded on Tuesday, March 7, 2023.
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If a customer is having issues connecting their BBPOS Chipper 3XBT hardware device to collect payments through DrChrono Payments, check these two things before additional steps are taken.
Confirm DrChrono Payments is set up and turned on...
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The back-end processor could be World Pay or Stripe for clients utilizing DrChrono Payments (DrCP/Paysimple). Here is how you can tell which one the client is using.
On the front CRM screen, in the bottom right corner, you can see if DrChr...