Updated Articles

  1. Logging a Phone Call from the iPhone EHR App

    You can quickly log in phone calls and attach them to the patient's communication log in the iPhone EHR app. 1. Select the appointment. 2. Tap the patient menu icon ( ) and select Log Phone Call . ...
  2. Adding Your Signature to a Referral on the iPhone

    In the mobile EHR app on your iPhone, you can easily attach a signature to your referrals. Using a touchscreen mobile device provides you the unique ability to easily produce e-signatures that would be more difficult to produce on a computer. ...
  3. OnPatient Settings: Enabling Lab Results

    You can share your labs with your patient through OnPatient with an option in your account settings. Turning this on will automatically share all lab results in OnPatient. This article explains how the patient sees them. 1. Go to Accoun...
  4. How does Two-Factor Authentication (2FA) work in DrChrono?

    Two-factor authentication (2FA) helps secure your account by linking a mobile device to your login credentials. Your mobile device is then used to generate an authentication token that a user must enter while logging in. This adds an extra layer of ...
  5. eProvider Solutions FAQs

    What is eProvider Solutions (ePS) clearinghouse? eProvider Solutions is a partner clearinghouse that we are utilizing to aid with claims submission for commercial payers while Change Healthcare is encountering service interruptions due to ...
  6. ePS Reconnection Payer List (F-M) as of 5.01.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF95432 95432 Facey Medical Foundation P No N...
  7. Good Faith Estimate: What if the patient originally declined but now wants to move forward?

    If the patient originally declined a Good Faith Estimate and now has changed their mind and wants to move forward, DrChrono offers an easy way to recreate the estimate without having to recreate the entire document. Here's how: Nav...
  8. INTERNAL: ePS Account Management Process

    Account Management Process The first step is to send out the initial transition email alert to your customer. Once you have completed the email set the customer up in the ePs system via the customer’s DrChrono account under PG settings....
  9. How to bulk print HCFA forms within DrChrono?

    In order to bulk print HCFA forms within DrChrono, please follow the instructions listed below: 1. Navigate to the Billing tab and click on the Live Claims Feed. 2. Enter the date range or filter the claims for a spec...
  10. UB04 Boxes 31-34 - What are occurrence codes and how do I add them to an institutional claim?

    Occurrence codes and their respective dates disclose the payer-specific event(s) related to the billing period on the UB04. They are located in boxes 31-36 on the UB04. To view and enter them into your patient'...