Updated Articles

  1. Practice Settings: Assigning Member Roles

    Within your practice, different staff members can have different levels of permission. With staff roles, you can easily customize which staff members have access to different permissions within the DrChrono EHR. This guide will teach you how...
  2. How do I set up Two-Factor Authentication (2FA) in my account?

    What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is a security measure that safeguards your account in the event your login credentials become compromised. With 2FA, your mobile device becomes linked to your login credent...
  3. How do I set up Two-Factor Authentication (2FA) for a staff member?

    You can set up a Two-Factor Authentication (2FA) requirement for staff on your account. As prerequisites to enable 2FA for a staff member, you must have the Manage Accounts permission enabled with your permission set, and the staff member f...
  4. How do I add a confidentiality notice to the bottom of all outgoing faxes and emails?

    In DrChrono, you have the option of customizing your outgoing emails and faxes by adding a confidentiality notice specific to your practice by following these steps. 1. Hover over the Account tab in your menu bar and select Settings from the ...
  5. What does rejection EPSOUT mean?

    In response to the recent cyber issue at Change Healthcare, ePS (eProvider Solutions) has implemented a proactive measure by rejecting all claims submitted to Change Healthcare dating back to February 21, 2024. These rejections will feature a cl...
  6. ePS Reconnection Payer List (N-Z) as of 5.01.2024

    ePS Payer ID DRC Payer ID Name Line of Business Claims Impacted By CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF36398 36398 NAMM OF ILLINOIS P No NO ...
  7. ePS Reconnection Payer List (A-E) as of 4.26.2024

    ePS Payer ID DrC Payer ID Name Line of Business Claims Impacted by CHC Claims Enroll? Claims Re-Enrollment Required Status Date Active Payer Notes HMF13162 13162 1199 National Benefit Fund P Yes NO ...
  8. How to fix a claim when it is rejected stating "OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS"

    Rejection OTHER PAYER INSURANCE TYPE CODE: REQUIRICARE SECONDARY CLAIMS (Secondary) will appear only when Medicare is entered as secondary insurance for the patient. Generally, whenever Medicare is applied as secondary insurance for a patien...
  9. UB04 Boxes 39 - 41 - What is a value code and why is it needed on my institutional claim?

    Value codes are required on an institutional claim to identify data elements such as: Medicare lifetime reserve days, no-fault payments, and the number of days not covered by the primary payer. They can be easily added to the U...
  10. UB04 Box 42 - Adding revenue codes to an institutional claim

    As you build your institutional claim for services rendered, you will need to add revenue codes to each charge line. This will combine charges by category. Revenue codes can be added first to your fee schedule, and then to each patient encou...