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Last Updated: 06/07/2025
in Account Setup Getting Started Supported iOS Devices in DrChrono
DrChrono currently supports all Apple hardware running iOS versions 14 and later and all compatible devices. Apple does not support all devices in each iOS release and will periodically discontinue support f...
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Adding a provider to your account is easy to do, but the process can only be done through your account manager. If you do not remember your account manager's contact information you can email accountmanager@drchrono.com or you can su...
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DrChrono has a variety of permissions that can grant or restrict access to different areas of the system.
Permissions can be found under Account > Staff Permissions > Permissions tab.
This article describes the permissions...
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On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page.
To access your patient statements, hover over Billing on your DrChrono navigation bar ...
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Adding contacts to your account is important for outbound and incoming referrals because you can only send outbound referrals to those providers listed in your contacts. We recommend that you add your most common referral contacts to your list earl...
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Porting Explained
Porting transfers your fax line from the number's current local carrier to Updox, one of our fax vendors. When a number is ported, a number associated with a physical fax line or another e-fax service can be transferred into ...
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If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance.
If the claim is rejected by the...
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Trizetto requires an SFTP password along with the 4-digit site ID. The password is necessary for EDI transactions and running RTE. Without the SFTP password, an error will occur when trying to run eligibility.
The SFTP password has to be re...
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Here are a few common acronyms that you might come across and their definitions:
EOB - An explanation of benefits is a statement sent by a health insurance company to covered individuals explaining what medical treatments and/or services ...
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Account Changes
For any account-related changes, our Account Management team is here to help. After you have completed your implementation & training, you should have an assigned account manager. You may contact your account manager for account ...