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Now Available!
We encourage all users to enable two-factor authentication (2FA) to protect your account further. Setting up 2FA is entirely your choice, but we highly recommend it for its added security.
Enabling 2FA for Your Acc...
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This feature will be available on April 25, 2024.
We have advised our customers that if they require all users in a practice group to have a 15-minute session timeout, they should log a support ticket to request the update. We have asked that e...
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Now Available!
Beginning April 25, 2024, we are introducing a new optional feature designed to bolster PCI compliance and enhance security: customizable session timeouts. In line with industry standards and best practices, we're introducing th...
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Upon activating your DrChrono account for the first time, you will be prompted to verify the email address you used to sign up before you can access your account. The screen will appear as follows:
Open your email client and there wil...
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Restrictions for Trial Accounts
With a DrChrono Trial Account, you will not have access to the following:
Rx
Labs
Reminder
Medical Speech-to-text
Claims Management
Third Party Integrations
Security Restrictions for Trial Accoun...
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DrChrono's strategy for data resiliency is to maintain a number of independent live copies and backup copies. Live copy refers to the data that is regularly accessed as part of normal software operations.
Maintain multiple live copies of th...
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DrChrono adheres strictly to password standards published by NIST ( Digital Identity Guidelines ).
The following requirements are used for DrChrono passwords:
A 16-character minimum and 64-character maximum length
The ability to use all spe...
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What database does DrChrono use?
DrChrono uses MariaDB and Redshift databases.
...
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DrChrono Security Measures
DrChrono understands the importance of the security of your information. DrChrono uses nothing but the most secure servers to ensure your information is stored, and protected to the highest of standards. We store all of...
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DrChrono offers two ways to change your login password.
Logged Out/Locked Out Users : If you are locked out of your account and need to reset your password, please see our guide here: Forgotten Password: How do I reset my passwor...