New Articles

  1. How do I add/edit exam rooms in an office?

    DrChrono gives you the ability to configure and customize your office's exam setup through the following functions: Adding exam rooms Removing exam rooms Naming/renaming exam rooms Setting office hours for exam rooms Archive (remove) fro...
  2. Changing the Primary Provider for an Office

    In the event you need to change the primary provider for an office, you can easily do so in the office setting. Go to Account > Offices . 2. Select Edit for the office you need to change providers for. 3. Choose the de...
  3. Practice Settings: Office Setup and Management

    To manage your offices, from your DrChrono navigation bar, mouse over the Account tab and select Offices. This will bring you to the 'Manage Offices' page which lets you view and edit your offices. From here you can create...
  4. Archiving and Changing Offices

    Practice groups change over time, and when they do, changes need to be made in order to keep your EHR updated. For example, you are moving locations. If a provider is removed from a practice group, their office will still remain. If you have any...
  5. Two-Factor Authentication (2FA)

    Now Available! We encourage all users to enable two-factor authentication (2FA) to protect your account further. Setting up 2FA is entirely your choice, but we highly recommend it for its added security. Enabling 2FA for Your Acc...
  6. Internal: Custom Session Timeout for Practice Group

    This feature will be available on April 25, 2024. We have advised our customers that if they require all users in a practice group to have a 15-minute session timeout, they should log a support ticket to request the update. We have asked that e...
  7. Custom Session Timeout

    Now Available! Beginning April 25, 2024, we are introducing a new optional feature designed to bolster PCI compliance and enhance security: customizable session timeouts. In line with industry standards and best practices, we're introducing th...
  8. Email Verification

    Upon activating your DrChrono account for the first time, you will be prompted to verify the email address you used to sign up before you can access your account. The screen will appear as follows: Open your email client and there wil...
  9. Restrictions for Trial Accounts

    Restrictions for Trial Accounts With a DrChrono Trial Account, you will not have access to the following: Rx Labs Reminder Medical Speech-to-text Claims Management Third Party Integrations Security Restrictions for Trial Accoun...
  10. What is DrChrono's data recovery plan?

    DrChrono's strategy for data resiliency is to maintain a number of independent live copies and backup copies. Live copy refers to the data that is regularly accessed as part of normal software operations. Maintain multiple live copies of th...