New Articles

  1. How do I set my iPad PIN?

    DrChrono offers a number of ways to secure your account information, one of which is allowing you to set a 4-digit PIN for your iPad. This allows you to step away from your iPad and know that your data and patient data are secure. To set up y...
  2. Does DrChrono have a Disaster Recovery Plan?

    Yes, we do! Rest assured, your data is safe and we have sophisticated infrastructure and procedures in place for redundancy and security. Read more about DrChrono's security infrastructure here . Should you face a disaster yourself (and we ho...
  3. Why does my DrChrono account log me out frequently?

    DrChrono has an auto-logout feature built into the system that will automatically log you out of your account when it is idle for 25 minutes , t hen prompt the user to stay logged in with a pop-up, which will give the user an additional 5 minute...
  4. How does Two-Factor Authentication (2FA) work in DrChrono?

    Two-factor authentication (2FA) helps secure your account by linking a mobile device to your login credentials. Your mobile device is then used to generate an authentication token that a user must enter while logging in. This adds an extra layer of ...
  5. How do I set up Two-Factor Authentication (2FA) in my account?

    What is Two-Factor Authentication (2FA)? Two-Factor Authentication (2FA) is a security measure that safeguards your account in the event your login credentials become compromised. With 2FA, your mobile device becomes linked to your login credent...
  6. How do I set up Two-Factor Authentication (2FA) for a staff member?

    You can set up a Two-Factor Authentication (2FA) requirement for staff on your account. As prerequisites to enable 2FA for a staff member, you must have the Manage Accounts permission enabled with your permission set, and the staff member f...
  7. How do I add a confidentiality notice to the bottom of all outgoing faxes and emails?

    In DrChrono, you have the option of customizing your outgoing emails and faxes by adding a confidentiality notice specific to your practice by following these steps. 1. Hover over the Account tab in your menu bar and select Settings from the ...
  8. Setting up an Identity Provider for SSO

    First, you will need to set up your practice group and email with an Identity Provider. We support many different Identity Providers. Below, you can find helpful references for setting up SSO with some of the Identity Providers we support, such as G...
  9. Internal: Creating a New Identity Provider for a Customer

    First, customers must set up their practice group and email with an Identity Provider. To provide customers with these steps, use the article, Setting up an Identity Provider for SSO . Once the customer has provided their IDP Metadata...
  10. Internal: How to Enable Force SSO for a Practice Group

    The practice's dedicated account manager should enable this feature to ensure the practice has completed the necessary steps before activating force SSO for the account. Please ensure that every member of the PG has SSO set up for their ...