New Articles

  1. Account Billing FAQs

    In an effort for us to be more transparent with our customers regarding monthly charges, we have created a new accounts receivable system to assist. We are able to track and report customer usages for the following features much more accurately: ...
  2. Will DrChrono take a percentage of my collection for claims prior to our contract date?

    No, for Apollo Plus customers, our system is designed to calculate collection based on the go-live date agreed upon by the practice. The only exception to this is if we are working on a legacy project for you. We would collect the agreed-...
  3. How are my claim submissions charged to my account?

    DrChrono will not charge for any electronic claim submission to an EDI Medical Payer that goes through eProvider Solutions (ePS), TriZetto, or Change Healthcare (fka Emdeon). If you use the payer ID that starts with PRNT/EPRNT/GPRNT/HPRN...
  4. Restricting Staff Members to an Office

    When you add a staff member to your account, you have the option to restrict them to an office or offices. You can edit this setting at any time for the staff members in your practice. To start, go to Account > Staff Members . ...
  5. How to Turn On Share Patients

    If your practice has more than one provider, you have the option to turn on the Share Patients permission so that patients can be seen by different providers in the group other than their primary provider. When Share Patients is enabled, ...
  6. Staff and Provider Permissions

    DrChrono has a variety of permissions that can grant or restrict access to different areas of the system. Permissions can be found under Account > Staff Permissions > Permissions tab. This article describes the permissions...
  7. How do I change a provider for staff members?

    Changing the provider for a staff member is an easy and quick process to complete. 1. To change the provider for a staff member start by going to Account > Staff Members . 2. Select the Staff tab. Click Edit ...
  8. How do I add an employee?

    Two kinds of employees can be added to your DrChrono account. Staff Members : Staff members do not need to sign clinical notes or schedule appointments in their names. You can learn how to add staff accounts by reading the article he...
  9. Practice Settings: Editing a Staff Role

    Editing a Staff Role for Your Practice Group Within your practice, different staff members can have different levels of permission. With staff roles, you can easily customize which staff members have access to different permissions within the ...
  10. Adding a New Role

    Within your practice, different staff members can have different levels of permission. With staff roles, you can easily customize which staff members have access to different permissions within the EHR. This guide will teach you how to change you...