Updated Articles

  1. Patient Payment Plans: Skipping a payment

    If your patient is on a monthly payment plan and needs to skip a payment, DrChrono makes it easy to document while keeping the integrity of the payment plan. If your office approves the skipped monthly payment, 1 click within th...
  2. Text-to-Pay: Resending a receipt

    If you need to resend a receipt to a patient, you can do so easily right from the patient's chart. Navigate to their chart and under the Demographics tab, click on the DrChrono Payments tab. Scroll down to ...
  3. Insurance Credit Cards: Can I refund or send back the money via the virtual card?

    Suppose you receive a credit card (aka Virtual Credit Card) from a health insurance payer for reimbursement for services rendered to your patients. Now you need to refund the payment received. You can easily refund, to the virtual card, ...
  4. How to Post a Retraction Payment from the Insurance Company?

    Sometimes a payer will retract a payment from an appointment that was previously paid. An example would be when the patient was not eligible on the date of service. They could have paid the claim with the information that the pat...
  5. Appropriate and Inappropriate Use of the 'Notes to Pharmacy' Field

    Within the National Council for Prescription Drug Programs (NCPDP) SCRIPT v10.6 standard for e-prescribing, a custom note can be sent to the pharmacist/ pharmacy personnel using the Notes field. This field is designed to convey information to the ph...
  6. DrChrono 2022 Real World Test Plan

  7. Patient Flags Enhancement to Display in Patient Chart Header and Clinical Notes Header

    DrChrono has updated the charting experience by providing the ability to view patient flags in all sections of the patient chart. Patient flags will appear in the patient header and clinical note header. Note: Depending on the plan ...
  8. How to Build an Appointment Profile

    Appointment profiles save you time by automatically adding duration, the reason for the visit, color coding your appointment, and even adding your billing profiles automatically. Here is how to set them up: Go to Schedule > Appoi...
  9. Prescribing via the DrChrono EHR iPad App

    You can prescribe medications electronically through the app. To do so, you'll need to have eRx set up. If you haven't done that yet, please visit our guide located here . Creating a New Prescription To create a new prescription,...
  10. Appointments List Capabilities through the iPhone EHR app

    This tutorial will show you the different functionalities in the appointment list through the DrChrono EHR app on the iPhone. Initial Screen View: When you log in to the EHR app the initial screen will be your appointment list. A...