Updated Articles

  1. DrChrono Payments: Stripe common decline codes

    Below is a listing of common codes you may see if the cardholder's credit card is declined: DECLINE CODE DESCRIPTION NEXT STEPS authentication_required The card was declined as the transaction requires authenticatio...
  2. Patient Payments Auto Allocation FAQ

    Please see answers below to some commonly asked questions about patient payment auto allocation. If you have question(s) that are not listed below, please reach out to support or your account manager. They will be happy to assist. Q:...
  3. Posting a patient payment in the Patient Payments screen

    Posting a patient payment in DrChrono is very easy! Please hover your cursor over the Billing tab and select Patient Payments By default, Simple and Condensed views will both be set to On. This provide...
  4. How to Create Favorite Lab Panels

    If you are a provider who orders the same bundle of tests frequently and is looking for a way to order more efficiently, then you will benefit from creating panels of your favorite tests to make ordering faster. 1. Log in to your DrChrono accoun...
  5. Adding or Changing a Device for Multi-Factor Authentication with ID.me

    After you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS). With ID.me there are two ways you can perform multi-factor authentication (MFA) to ...
  6. How do I send multiple eRx orders at the same time from the patient chart?

    Providers can now improve their workflow by sending multiple eRx at once when in a patient's chart. Note: Before sending a prescription, please ensure you have the patient's complete address, date of birth, and gender recorded in the patien...
  7. Electronically Prescribing Controlled Substances with ID.me in DrChrono

    Once you have had your identity verified through ID.me and been approved in DrChrono, you can send electronic prescriptions for controlled substances (EPCS). With ID.me there are two ways you can perform multi-factor authentication (MFA) to send ...
  8. Provide Patients Electronic Access to Their Health Information

    You can enter the data generated from inviting patients to OnPatient DrChrono to your Healthmonix MIPSpro account. To meet the 2023 Provide Patient Access Promoting Interoperability measure, your practice must implement our new ONC Cures Editi...
  9. Diabetes: Hemoglobin A1c (HbA1c) Poor Control (>9%) eCQM CMS122v11

    Description: Percentage of patients 18-75 years of age with diabetes who had hemoglobin A1c > 9.0% during the measurement period. Guidance: If the HbA1c test result is in the medical record, the test can be used to determine numerator...
  10. CMS Measure ID 134: Preventative Care and Screening: Screening for Depression and Follow-Up Plan

    You can easily enter data in DrChrono to sync with Healthmonix MIPSpro. You can enter some data in multiple places. Please see our article on all the areas in DrChrono where you can enter data for reporting with Healthmonix MIPSpro. Your ...