Articles
RxChange Provider Optimization Effective November 2023 (For Internal Use Only)
Starting in late November Surescripts will be implementing a change designed to significantly reduce the number of RxChange requests that do not receive a corresponding response.
Why?
RxChange requests which do not receive a response ...
How to prescribe for eRx Supervising Providers with Multiple Locations (web)
Note: Please contact support to have this feature enabled.
DrChrono has updated the ability to support multiple locations for eRx Supervising Providers.
From the Send eRx screen in the patient's chart
Choose the Prescriber's [of...
CoverMyMeds Service Desk User Guide
NOTE : This article is not to be shared with customers, internal tool use only.
CoverMyMeds support portal is available as an additional resource to the DrChrono support team in cases where additional review/assistance is needed.
The follo...
Diagnosis Codes in Rx (ONC Changes)
DrChrono will support Dx codes specifically in reference to the Dx codes that are active for a patient.
This update will also remove inactive Dx codes from RxRequests that we receive back from the pharmacy such as, Renewals and Changes. Howeve...
RxFill Message (ONC Update)
The Office of the National Coordinator for Health Information Technology (ONC) is a staff division of the Office of the Secretary, within the U.S. Department of Health and Human Services.
RxFill is a message type that Surescripts provides to hel...
Rx Change Requests
RxChange is a new requirement for Surescripts certification that allows pharmacies to contact prescribers regarding the following 3 general scenarios:
Prior Authorization
Prescriber Authorization
Rx Substitutions
RxC...
How to electronically prescribe a compound medication with a controlled substance
Drug Database Migration - Coming Soon to DrChrono!
In partnership with First Databank MedKnowledge (current drug database), DrChrono now supports the ability to electronically send compound medications that contain a controlled substanc...
Prescribing Medications via DrChrono's Web App
In DrChrono, you can prescribe medications electronically. To do so, you'll need to have eRx set up. If you haven't done that yet, please visit our guide located here .
Navigating to the eRx Page
To begin prescribing, open up a p...
Canceling a Prescription in the Prescription Logs
If you send 3 copies of a prescription with effective dates 30 days apart to equal a 90-day supply, those prescriptions will be available for cancellation or discontinuation in the Prescription Log section of the patient’s chart.
...
Canceling a Prescription
You can easily cancel or discontinue prescriptions originally sent out of DrChrono. This feature saves time by allowing you to cancel medications electronically instead of having to call the pharmacy. It also reduces redundant renewal processes a...
How to prescribe a compound medication for a non-controlled substance
You can use the compound medications feature to send electronically or print compound prescriptions.
From the patient chart, select Send eRx from the menu on the left and click on Compound in the new prescription screen.
You can then e...
eRx Refill Requests
Refill requests sent by pharmacies can be found in your message center ( ) in the upper right corner of your DrChrono account.
Once you open the request, you can review the prescription and approve, replace or deny the refill reques...
How do I send multiple eRx orders at the same time from the patient chart?
Providers can now improve their workflow by sending multiple eRx at once when in a patient's chart.
Note: Before sending a prescription, please ensure you have the patient's complete address, date of birth, and gender recorded in the patien...
Refilling a Medication
There are two types of refills: via the medication list and refill requests from a pharmacy. Each method has its own process and we'll go over how to access each.
Refills via the Patient's Medication List
1. To create a refill via a new pr...