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Setting up an office in DrChrono is an easy process. Watch the video below to learn how to create a new location or edit an existing one.
If you are having trouble viewing this video click here to view it on the DrChrono c...
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Each payer or insurance has its own payer ID number to accept electronic claims. It serves as the electronic address , so the clearinghouse knows which payer/insurance company should receive the claim.
Some national payers, such as Aetna...
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Value codes are required on an institutional claim to identify data elements such as:
Medicare lifetime reserve days, no-fault payments, and the number of days not covered by the primary payer.
They can be easily added to the U...
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Last Updated: 11/06/2025
in Reporting System Reports
The Audit Log is a tool that helps you track account activity. It can be used to track your patients' changes, view staff activity, troubleshoot problems, and more.
To get to the Audit Log, mouse over Clinical and then select Audi...
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Now Available! We're thrilled to announce a more secure identity-proofing process and a smoother and more efficient support experience! Beginning on May 23, 2024 , we'll introduce Support PINs for contacting our support team. When you rea...
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Watch this video to learn how to create a staff member for your DrChrono account.
Click here to be taken to the support article to see a step-by-step list of instructions.
If you are having trouble viewing this video click here . ...
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Accessing Live Chat
The chat widget currently lives on every web page in the DrChrono platform. Chat is now available Monday - Friday from 8 am - 6 pm EST/ 5 am - 3 pm PST. On the bottom right corner of either the dashboard or calend...
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Last Updated: 11/06/2025
in Reporting System Reports DrChrono offers you several predefined reports and an easy way to create customized reports. Each predefined report has values already chosen for you. If you would like to add or remove a value you can create that report in the Advanced Report sec...
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Condition codes are a 2-digit numerical or alphanumeric representation of aspects of a patient, services provided, the type of service venue, and/or billing situations that can impact the processing of an institutional claim by a payer.
These ...