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If you're having trouble with your DrChrono fax, you will need to contact our customer success team by submitting a ticket .
When sending your email, submitting the answers to the following questions will speed up the troubleshooting process....
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DrChrono supports different file types across the platform. Below are examples of where different file types can be utilized in the software.
Outgoing Faxes: .jpg, .png, .pdf documents
Freedraw: pdf, jpg, jpeg, png, tiff, bmp, tif
OnPa...
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DrChrono's support team is extremely accessible and always eager to help. Whether you're on your chat support feature. You can also call our support line at 650-988-5379. Our regular support business hours are Monday- Friday 8 am - 8 pm EST/ 5 ...
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DrChrono EHR works on any Windows or Mac computer with internet access and most iOS devices. However, a few minimum requirements must be met in order to use the DrChrono EHR. Please check the list of supported software and hardware requirements belo...
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At this time, you are not able to change the email address associated with your DrChrono account on your own.
Please contact your account manager, use our chat support, or submit a support ticket here.
For security pu...
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Visit our status page to check the statuses of all DrChrono apps and system performance. You can also subscribe to this website to receive text or email status updates if an issue arises that impacts your service. You can unsubscribe from text/e...
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There can be many reasons for a network connectivity issue. It can be a router issue, a wireless issue, or actually a server issue. Below are some steps you can take in order to determine the cause.
1.) Is this a DrChrono server-related issue? ...
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In DrChrono you have the option to print from anywhere you see the menu icon ( ) in the top right of your iPad.
To do this you will need to use an Airprint-compatible printer. You will need to set this up outside of your DrChrono app. To do th...
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Apple released a new feature called Reactions . for iOS 17 and MacOS Sonoma . Reactions create different emojis that appear on your screen based on different gestures. Reactions are enabled by default, but you can disable them so that they do ...
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1. What are third-party browser extensions?
Third-party browser extensions are small software modules that are used for customizing a web browser. These extensions are installed by individual users into the browser on their computers and are ...