Jim Shelby, CTO / jim-shelby@gorvw.net
Appriss Health
Dennis Porter: deporter@apprisshealth.com
For HG training:
The best way is to create a support ticket by writing your inquiry to support@healthgorilla.com. That way a support ticket is created to manage the request more efficiently. Also, it helps to include customer's full information including the exact name, address, phone and fax of the practice along with the NPI of the providers. This way support can first search if they are already in HG's system or not.
Surescripts:
Jared Reynolds | Health Technology Vendor Account Manager
O: 763.316.2357 l C: 763.670.5550| Jared.Reynolds@surescripts.com
Labcorp
Our main contact for high level general interface questions:
Labcorp interface testing available via our Business Development team's test account:
Vendor Account Manager: CISVendorImplementat@
We don't have a specific AM. All of the AMs monitor the above email inbox.
*For integration status inquiries: interfacerequests@questdiagnostics.com
*To request a new integration, please refer to the article noted HERE.
This email is specifically for project status inquiries as this mailbox is monitored by Quest interface coordinators.
*For customers who no longer want the pricing estimation page to generate:
Steps to request the pricing transparency page be turned off
- A Service Now ticket will need to be opened by calling the Help Desk @ 800-697-9302, Options
1, 2, 1 - The ticket should be escalated to Quanum eLabs/LSM Support Tier3 in SNOW
- Please have the following information when calling in the ticket:
➢ Include the performing site and client account number(s) that are to be turned off
➢ The name of the person making the request and if it is the client or Quest/Optum resource - This request is normally processed on a Tuesday or Thursday evening
TriZetto
Status page: https://status.twilio.com/
Email: support@twilio.com
Account SID (String Identifier): ACcd242daf90b2beeef8b2348181cc3a91
Phone call reminder #: (866) 583-8119
Updox
E-mail (preferred): PartnerSupport@updox.com via Zendesk ticket. E-mailing this address will create a case in their queue that should be addressed within four business hours 8:30 am to 5:30 pm Mon-Fri EST. They will most likely reply via e-mail. If you need a callback, please make that request clear in the e-mail. For urgent issues, please do specify such in the subject of your e-mail.
Telephone: 614-798-8170, Option 4 - You'll have the ability to leave a voicemail as well.
The partner support team is small right now so you'll either talk with Karl Freudenreich or Noah Ebert, their new partner support analysts. You can also contact Karl directly if you have issues that are not getting resolved appropriately Karl@updox.com. His extension is 146. Use this option only as a last resort.