Popular Articles

  1. How to update your billing address in NetSuite

    You can update your billing address in NetSuite by following a few simple steps. First, log into the customer center Select Edit your Profile under the Support section. Then click on Change under t...
  2. How to enable "inactive providers" for vaccine records- Immunization Registries (Internal Process)

    Users have the ability to view and select inactive providers when recording a vaccine record for a patient via request.. Upon receipt of the request, DrChrono will enable the feature internally and notify the user. Steps to enable inactive u...
  3. DrChrono Payments: Stripe Refunds and Reversals

    If you have charged a credit card and now need to return the money, there are two ways to do it. Which way will depend on when the card was charged and when you need to return the money. A refund is sent when the money has already b...
  4. How do I upload a document to a patient file?

    DrChrono gives you the option to upload any file to a patient chart. Multiple file formats are supported for upload, but we maintain a maximum upload limit of 100MB per document . Uploading a File 1. Open a patient chart by sear...
  5. What data is included in CCDA exports from DrChrono?

    You can export patient data in CCDA format in bulk, and download or view it individually . The data is formatted in XML format. It can also be viewed as a PDF when you export it individually. Two easy ways of viewing what is included in a C...
  6. I don’t feel comfortable providing my Social Security Number as part of the identity verification process for OnPatient portal access. Do I have any other options?

    OnPatient requires successful verification of 2 out of 3 personal identifiers for your account before allowing access to the portal. The three identity values that are offered for validation are Date of Birth (DOB), Social Security Number (SSN),...
  7. I am unable to attach files and send it to my provider. What is the file format that I can attach?

    OnPatient allows PDF, JPEG, or PNG format files to be transmitted to your healthcare provider via the secure messaging portal provided that your provider has enabled messaging for OnPatient. 1. Log into OnPatient and click Messages at the top o...
  8. Can I delete a clinical note?

    No, you can't directly delete or archive a clinical note. If you delete an appointment, however; the clinical note attached to that appointment will be removed. If this was not intentional please read this article to recover the clinical...
  9. Adding and Setting Up Consent Forms

    Consent forms can be uploaded to your DrChrono account for easy association to appointments or for staff accessibility and storage. Our consent form interface is designed to be easily integrated into your practice and can streamline obtaining your p...
  10. FHIR API FAQ

    Check out our FAQ for more information about FHIR APIs. What is FHIR and do I need it? The primary goal of FHIR APIs for patients is to put patients first by giving them access to their health information when they need it most a...