Popular Articles | DrChrono Sandbox

Two-Factor Authentication (2FA)

Last Updated: 04/19/2025 in Account Setup Account Security

Now Available! We encourage all users to enable two-factor authentication (2FA) to protect your account further. Setting up 2FA is entirely your choice, but we highly recommend it for its added security. Enabling 2FA for Your Acc...
HCFA 1500 Boxes and Where Information is Pulled

Last Updated: 04/19/2025 in Billing Claims Professional Claims Adding elements on the HCFA 1500 Form

DrChrono will pull data from a patient’s chart and your office settings to populate the CMS HCFA-1500 form. The following is a guide to identify which fields the data will be pulled from so updates can be made if necessary. Ess...
UB04 Boxes 31-34 - What are occurrence codes and how do I add them to an institutional claim?

Last Updated: 04/19/2025 in Billing Claims Institutional Claims Adding elements on the UB04 form

Occurrence codes and their respective dates disclose the payer-specific event(s) related to the billing period on the UB04. They are located in boxes 31-36 on the UB04. To view and enter them into your patient'...
How do I submit a support ticket?

Last Updated: 04/19/2025 in Customer Support & Troubleshooting Contacting Support

We have made contacting our support team easier than ever! There are multiple ways to get in touch with us. You can also search our help center for an article/video to answer your questions. This article will cover where you can submit tic...
HCFA 1500 Box 24J - How Do I Enter an Individual or Group Provider Identifier?

Last Updated: 04/19/2025 in Billing Claims Professional Claims Adding elements on the HCFA 1500 Form

Sometimes a payer will require a separate identifier on the claim along with the billing/rendering NPI. DrChrono makes it easy to add this information, by payer, so that it will be on each claim, helping to ensure that your claim is accepted for pr...
TriZetto Clearinghouse Payer IDs

Last Updated: 04/19/2025 in Billing Enrollment: EDI -Electronic Claims Submissions Waystar to TriZetto transition Transition

Each payer or insurance has its own payer ID number to accept electronic claims. It serves as the electronic address , so the clearinghouse knows which payer/insurance company should receive the claim. Some national payers, such as Aetna...
Setting Up eRx with ID.me

Last Updated: 04/19/2025 in Clinical ePrescribing Set Up and Registration eRx and EPCS

Registering for eRx is an easy process that will allow you to send electronic prescriptions for your patients. DrChrono has partnered with ID.me to complete the identity verification process. To start prescribing in DrChrono, you can follow these...
How do I contact the support team?

Last Updated: 04/19/2025 in Customer Support & Troubleshooting Troubleshooting General

DrChrono's support team is extremely accessible and always eager to help. Whether you're on your chat support feature. You can also call our support line at 650-988-5379. Our regular support business hours are Monday- Friday 8 am - 8 pm EST/ 5 ...
UB04 Box 15 - What is a Point of Origin Code and how do I include it on an institutional claim?

Last Updated: 04/19/2025 in Billing Claims Institutional Claims Adding elements on the UB04 form

A point of origin code discloses to the payer the source or method of the patient's referral for admission. The point of origin code is similar to a "place of service" code on a professional claim/HCFA-1500 form. To add it to an institutional...
UB04 Boxes 18-28 - What is a condition code and how do I enter them on an institutional claim?

Last Updated: 04/19/2025 in Billing Claims Institutional Claims Adding elements on the UB04 form

Condition codes are a 2-digit numerical or alphanumeric representation of aspects of a patient, services provided, the type of service venue, and/or billing situations that can impact the processing of an institutional claim by a payer. These ...