New Articles

  1. How to Select the State of Accident for Auto Accident Claims

    Auto Accident carriers require the state of the accident to appear in box 10B of the HCFA-1500 claim form. You can enter it into the patient's demographics and it will appear in the correct place on the claim. Here is how: Navigate to Pa...
  2. HCFA 1500 Form for Auto Accident Claims

    If you need to complete an HCFA 1500 form for an Auto Accident Claim, follow the simple steps below: 1) Make sure Auto Accident Insurance information is updated by going into the patient's Clinical Chart > click on Demographics > Insurances...
  3. How to fix “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER" on Auto Accident Claims

    When you are billing the claims out to the Auto Accident insurance, update the insurance information in the Demographics > Auto Accident section. This will give you the option to enter all of the applicable information and have that infor...
  4. Why is this Claim Being Rejected?

    Claim rejections from DrChrono's billing system, the clearinghouse, or the payer will be displayed in your Live Claims Feed (LCF) for review, correction, and resubmission. Here's how to identify them: 1. Hover over Billing and selec...
  5. Error message: Missing Information: Ordering Provider office: zip code is missing

    If you receive the error message on a claim that states "Missing Information: Ordering Provider office: zip code is missing", there is a simple fix. Make sure when entering a referring or ordering provider, that their addre...
  6. Error message: "Billing Status and Payment Profile is contradicting"

    If you receive the error message on a claim that states "Billing Status and Payment Profile is contradicting", there is a simple fix. What it is pointing out to you is the billing status (submission status that triggers the claim to su...
  7. How to fix the claim filing indicator rejection?

    If you have a patient with multiple insurances, one of those payers could deny your claim asking for the claim filing indicator . This indicator will identify the payer as the primary or secondary insurance. If the claim is rejected by the...
  8. How to fix the claims rejected for "SERVICE UNIT COUNT OR ANESTHESIA MINUTES" ?

    If your claim is rejected for Service Unit Count (OR) Anesthesia Minutes , there is a simple and easy fix. 1. Hover over Billing and select Live Claims Feed 2. Search for the patient and click on their date of servic...
  9. How to fix a claim rejected stating “RELATED CAUSES CODE: REQUIRED; MUST INDICATE ACCIDENT FOR PAYER. “

    If the patient's services are the result of an accident, the payer will want that information disclosed on the claim. The directions below will show you how to add the information so the claim can be resubmitted and processed. Hover ...
  10. Why is my claim rejected for “Service line COB” information?

    You can receive a rejection "Service line COB"when you submit a claim to secondary insurance when the primary insurance payment details posted are not correct or incomplete. In the screenshot here, the billed amount is $1...