New Articles

  1. Patient Statements with Optum

    On DrChrono's Apollo or Apollo Plus plan, you can send and manage your patient statements through the Patient Statements page. To access your patient statements, hover over Billing on your DrChrono navigation bar and select Patient ...
  2. Creating and Managing Patient Statements

    On DrChrono's Apollo or Apollo Plus plan, you have the ability to send and manage your patient statements through the Patient Statements page. To access your patient statements, hover over Billing on your DrChrono navigation bar ...
  3. VIDEO: Generating Patient Statements

    Check out this video to see how easy it is to generate/print statements for your patients. This article will walk you through generating patient statements. ...
  4. How to Generate a Statement with the Responsible Party Information?

    If you need to direct a statement to someone other than the patient, perhaps a parent or guardian, you can designate that in their chart. The steps below will show you how to enter the information. Hover over Patients and select ...
  5. How to Include Notes on your Patient Statements

    Adding a note to your monthly patient statements in DrChrono is very easy! You can add messages such as "To set up a payment plan, please call xxx-xxx-xxxx", "Your Prompt Payment is Appreciated" or anything else you would like to send out o...
  6. How Do I Use an Alternative Pay to Address on Patient Statements?

    Please follow the below instructions to use an alternative pay-to/remit-to address on the patient statement. You would use this option if you do not want patient payments coming directly to your office. They could be directed to an alternate, ...
  7. INTERNAL: How to update the phone number showing on a patient billing statement

    If a provider needs to update the number showing on their patient billing statement, you can easily update it for them. The first thing you will need to understand is whether it is a " For questions about billing call " (blue box bel...
  8. Searching Enrolled Payers First

    In DrChrono you have the ability to prioritize the payers you are enrolled with so that they are brought to the top of the list when searching for insurance payers. In the image below, there are several options for the payer being sear...
  9. What does PRNT mean when it is part of the payer id?

    Insurance payers use what is called a payer id to route claims to the correct insurance company, or payer. Some insurances have the same payer id among all clearinghouses, while others may differ. You can find the payer ids in the p...
  10. How do I carry over CPT codes from visit to visit?

    If you frequently schedule repeat visits for patients who bill with the same CPT code(s), a setting can be enabled that will carry over CPT codes from appointment to appointment which will save you time and data entry keystrokes. To e...