Lab Setup
Hello everyone,
Here is all of the information you’ll need to process lab requests within drchrono:
-LabCorp
-PAID USERS ONLY
Quick Key:
Account #=Client ID
PG=practice group
Leave Go Live date as default
LabCorp:
First you need to find the username. Generally, the labcorp rep provides it, but if they don't search for the account name in salesforce. Once you have it go to the Swords > Setup / Enrollment > Labs page
1. Vendor-Labcorp
2. Might have to enter MSH values-depends on rep
3. Location-BU Code (in ticket)-Create New
4. Roundtrip
5. Save test document-send back to lab rep in Zendesk ticket
Once you receive the ‘go ahead’:
6. Break glass on doctor’s account
7. Access message center-locate test lab from rep
8. Save lab and archive it
9. Attach lab back in Zendesk and send to rep
After successful viewing by the rep, send email message to the customer: "Training can be scheduled at drchrono.com/help and submit a support ticket.”
10. You’re done!
When a customer downgrades
- Swords
- Setup / Enrollment
- Lab Accounts
- Username
- “Archive”
- Close Zendesk ticket
Important Contact Information
Quest :
Submit a Quest Connectivity Help Desk Ticket
or
contact their Account Management team - CISVendorImplementat@questdiagnostics.com
LabCorp:
Bryn Hauser (vendor contact manager)- Hauserb@labcorp.com
NOTE
If you're timing out after at different times in the day, it's most likely that the lab vendor has not completed the necessary steps on their end first.
Respond to the ticket using the below verbiage:
"The account is timing out after multiple attempts on the DrChrono end. Please advise when the setup has been completed by your team and that we can start the PASO/Roundtrip setup."