INTERNAL: Updating/Adding a payer address

If you receive notice that a payer's claim submission address has changed, you can make that update in DrChrono.

PLEASE BE CAREFUL and only change/update the ones where the entire book of business is now going to a new address. If you change one that is still valid, you will be impacting other claims for other providers. If you aren't sure, please check with a billing lead or RCM.

After confirming whether it needs to be updated or added as new, you can do each by following the steps below:

  • Navigate to Swords > Quick View > Insurance Payer

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  • You can pull up the payer utilizing the Payer ID field if it exists. If you need to add a payer, select the + ePS Pro Payers (the button could say + Gateway, + Emdeon, or + iHCFA depending on the clearinghouse of the client you are working on). When selecting, be mindful to select either "Pro" for professional claims or "Institutional" for institutional claims.

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  • You can also edit an address by clicking on the pencil icon on the right.

  • PLEASE be sure that the address you are changing is no longer in use for ANY claim, not just for the specific issue you are working on. Not verifying could impact other claims for other providers.