UB04 Box 2 - How Do I Use an Alternative Pay to Address on an institutional claim?

If you want to add an alternative pay-to-address or lockbox (P.O. Box) address in box 2 on the UB04 Form, follow the steps outlined below:

1. Hover your cursor on the Account tab and select Offices.

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2. Click on the Edit button corresponding to the office for which you want to edit the address.

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3. Click on the Billing tab.

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4. Scroll down to the Institutional Medical Billing section and check the option Use alternate pay to address in Hospital Claim.

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5. After entering the address, click on Save.

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The address which you entered here will appear in box 2 on the UB04 form.