How do I get help as a DrChrono user?

Account Changes

For any account-related changes, our Account Management team is here to help. After you have completed your implementation & training, you should have an assigned account manager. You may contact your account manager for account help.

If you forgot your account manager or their contact information, please email accountmanager@drchrono.com, and someone who can help you will soon be in touch.

Contact our Account Management team for the following services

  • Account Upgrades
  • Account Downgrades
  • Provider Additions
  • Account Suspensions
  • Undoing Suspensions
  • Account/Provider Settings
  • Account Review
  • Contract Renewal
  • New Feature Review

Support Questions

Have a question about using DrChrono? Submit a ticket to our support center. Also please take a look at our help center which contains a wealth of self-help resources.

Please feel free to contact support for any of the following questions.

  • Product Usage Questions
  • Feature Questions
  • Bug Submission
  • Meaningful Use Questions

Revenue Cycle Management Questions

For specific revenue cycle management/medical billing questions, you may call or email your account manager for basic assistance or submit a support ticket here. After submitting a ticket, a support member will contact you.