INTERNAL: Using the Knowledge Capture App for Submitting Articles for Review

You can easily send articles that need updating, editing, or reviewing to the content team using the Knowledge Capture App while working on tickets.

1. In the ticket, go to Apps in the top right.

2. Scroll down to the Knowledge Capture section and select an article.

3. After opening the article, click on the ()icon to open a text field to write your comments, suggestions, or edits.

4. Enter your comments in the box. You can enter more than one comment by clicking on another () to open another text box. When you are finished click Send Feedback.